Terms of Service

Effective Date: May 1st, 2026

Welcome to Zouhra Home (“we,” “our,” or “us”). By accessing or using our website, products, or services, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before using our website.

1. General

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian. These Terms apply to all visitors, users, and customers of the website.

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

2. Products & Services

We make every effort to display our products as accurately as possible, including colours, textures, and finishes. However, actual product appearance may vary depending on screen settings and photography.

All products are subject to availability. We reserve the right to discontinue or modify products without notice.

3. Pricing & Payments

All prices listed on the website are in AUD and include GST where applicable unless otherwise stated.

We reserve the right to change pricing at any time without notice. Payments must be made in full at the time of purchase using the payment methods provided on the website.

4. Orders

Once an order is placed, you will receive an order confirmation email. Acceptance of your order occurs once payment has been processed and the order has been dispatched.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product availability issues.

5. Shipping & Delivery

Shipping timeframes provided are estimates only and may vary due to carrier delays or unforeseen circumstances.

For preorder items, delivery dates are approximate and subject to change. If your order contains both preorder and in-stock items, in-stock items will be shipped as the preorder items will ship once they become available.

Customers are responsible for providing accurate shipping information. We are not liable for delays or losses caused by incorrect addresses.

6. Returns & Exchanges

Please refer to our Returns Policy for detailed information regarding returns, exchanges, and refunds.

Items must be returned in original condition, unused, and in original packaging unless faulty or damaged.

7. Intellectual Property

All content on this website, including images, logos, text, graphics, product designs, and branding, is the property of [Your Website Name] and may not be copied, reproduced, or used without written permission.

8. Website Use

You agree not to misuse the website or engage in any activity that may disrupt or interfere with its operation, including hacking, transmitting viruses, or fraudulent behaviour.

We reserve the right to restrict or terminate access to the website if we believe a user has violated these Terms.

9. Limitation of Liability

To the maximum extent permitted by law, [Your Website Name] shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms excludes rights granted under Australian Consumer Law.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact Information

For any questions regarding these Terms, please contact us at:

Zouhra Home
Email: info@zouhrahome.com
Website: www.zouhrahome.com