FAQ

At this time, we operate exclusively online and do not have a physical showroom or shopfront.

This allows us to offer a carefully curated collection of luxury products directly to your home while maintaining exceptional quality and value. Our detailed product imagery and descriptions are designed to help you shop with confidence.

We do not currently offer a gift registry service; however, it is something we’re excited to introduce in the future. Stay tuned as we continue to expand and enhance your shopping experience.

Yes, once your order has been placed successfully, you will receive a confirmation email with your order details. You will also receive any relevant updates regarding your order status as it progresses.

If your order includes a pre-order item, the items in your order which are available at the time of order will be dispatched within 2 business days and the preorder items will be dispatched once they become available.

If you have any questions please contact us at info@zouhrahome.com and we’ll be happy to assist.

We sincerely apologise for any inconvenience. If you have received incorrect or missing items, please contact us as soon as possible at info@zouhrahome.com with your order number and details of the issue. If applicable, please include clear photos so our team can investigate and resolve this for you promptly.

We usually dispatch your order within 2 business days (excluding weekends and public holidays) however please contact our customer service team at info@zouhrahome.com, and if it has not left the warehouse we can absolutely change your order.

We accept payment online by Credit Card, Apple Pay and PayPal. We will be offering Afterpay and ZIP soon.

Securing your card details online

At Zouhra Home, we do not store your card details on our website or servers. When you make a purchase, the payment is processed securely through our trusted payment provider with SSL encryption. Our provider may keep an encrypted record of your card details for a short period of time. This is standard practice and ensures we can issue a refund if needed. Importantly:

• We never see your full card details.
• They are not stored by us at any point.
• No one at Zouhra Home can access them.

Your payment information is handled safely, securely, and only by the payment provider.

Our payment providers are required by law to comply with strict government regulations and financial industry standards (such as PCI DSS). This means they must store and handle your information with the highest level of security, under regular audits and compliance checks. Your payment information is protected at every step, ensuring your shopping experience with us is both safe and secure.

Yes, its a flat rate of $24.95

Postage Australia wide is $9.95. We also offer express post at $24.95.

Free shipping on orders over $500

Unfortunately we are unable to provide a pickup service at this stage. If you have any questions or your order is urgent please contact us on info@zouhrahome.com

Yes, to minimise the likelihood of lost parcels or parcels being delivered to incorrect addresses, we do require a signature on delivery. If you are not home, you will be notified for a collection service at your nearest post office.

Contact us on info@zouhrahome.com so we can follow up with the courier service on the status of your parcel.

We do not offer refunds for change of mind purchases. However, eligible items may be approved for a store credit or exchange at our discretion. Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Please contact us on info@zouhrahome.com with details of your order

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery at info@zouhrahome.com with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once reviewed, we will arrange a replacement, store credit, or refund where applicable in accordance with Australian Consumer Law.